Privacy Policy: Radiance Laser & Medical Aesthetics Inc. is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or interact with our Clinic.
By accessing our services, you agree to the terms and conditions set forth in this Privacy Policy. Please read this document carefully to understand our practices regarding your personal and health information.
- Collection of Personal Information
We collect personal information from you when you visit our facility, schedule an appointment, or use our services. The types of personal information we may collect include:
- Personal Identification Information: Name, address, email address, phone number, and emergency contact details.
- Health Information: Medical history, current health conditions, allergies, medications, and other health-related information necessary for providing services.
- Payment Information: Credit card or payment details, billing address.
- Other Information: Preferences or feedback related to services.
We collect this information directly from you, either in person, over the phone, or through our website or other digital channels.
- Use of Personal Information
We use your personal and health information for the following purposes:
- To provide services and treatments tailored to your needs.
- To ensure treatments being offered are safe for you.
- To communicate with you about appointments, services, promotions, and other updates.
- To process payments and send receipts for services rendered.
- To ensure your safety and wellness by maintaining accurate health records.
- To comply with legal, regulatory, and professional requirements under Ontario and Canadian laws.
- Consent
By providing us with your personal information, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you provide sensitive health-related information, you provide explicit consent for its collection and use for treatment purposes.
You may withdraw your consent at any time by contacting us, but please note that doing so may affect our ability to provide services.
- Disclosure of Personal Information
We will not disclose your personal information to third parties except in the following circumstances:
- To authorized healthcare professionals and medical staff as required to provide you with services. In-clinic practitioners.
- To our service providers, such as payment processors, who assist with business operations (they are obligated to protect your information).
- When required by law, such as compliance with a subpoena or legal process, or in emergency situations to protect your health and safety.
- Security of Your Information
We take appropriate physical, technical, and administrative measures to protect your personal and health information from unauthorized access, use, alteration, or destruction. Our premises and data systems are secured and monitored to prevent data breaches. We use secured sites to store information. Please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
- Access and Accuracy of Your Information
You have the right to access and update your personal information at any time. If you believe any of your information is incorrect, incomplete, or outdated, please contact us to correct it.
Under Ontario’s Personal Health Information Protection Act (PHIPA), you also have the right to access your health records. Please contact our office if you wish to obtain a copy of your health information.
- Retention of Personal Information
We will retain your personal and health information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer required, we will securely dispose of it in compliance with applicable laws.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on our website, and the revised policy will take effect immediately upon posting.