Clinic Policies & Etiquette


New Clients: All NEW CLIENTS require a Consultation – this allows us to plan your treatment.  The consult fee will be credited upon your first treatment (minimum $150).

Please complete all Mandatory New Client Forms sent via email upon appointment booking.  Ensure they are submitted 24 hours prior to your appointment so that it can be reviewed and assessed prior to your consult.


Right to Refuse: Although a rare occurrence, Radiance Laser Clinic holds the right to refuse service to clients if it is unsafe to do so. If a treatment is requested that is unsafe, we have the right to refuse treatment.  Some conditions need to be assessed by a Dermatologist before our practitioner can treat and a medical clearance may be required. Client behaviors that do not align with our morals and standards of practice will not be tolerated.  Those that are unreasonable, unruly, threatening and or aggressive in nature will be asked to leave. We thrive to accommodate and service our clients and those businesses within our shared facility.  

Cancellation & No Show PolicyWe require 24 hours notice for cancelling appointments. You have the flexibility to reschedule before 24 hours of your appointment date and time.  Last minute cancellation (after the 24 hours preceding appointment) will be charged a 50% value of the treatment.  If the treatment is a “pre-paid” service, it will be subject to the value of the appointment. 

No show appointments will be charged a 75% fee of the value of the treatment/service. If the treatment is a “pre-paid” service, it will be subject to the value of the appointment. Appointments cancelled within 7 hours of the appointment fall into the NO Show category.

When you miss an appointment with us, we not only lose your business, but we also missed the opportunity to accommodate other clients for the same time slot. Our practitioners' schedules are made to accommodate your booking and we are obligated to honour our practitioner time and wages. It’s for these reasons we have implemented our cancellation policy.

Swap-out option - if you are unable to make your appointment and want to avoid the cancellation fee, you are welcomed to swap out your appointment to a family member or friend for the allotted time  you had booked.  It will be at the practitioners discretion to agree depending on the service the swap out requires.  This is a nice win-win-win for 3 people, YOU, the new client and the practitioner and best part... you save on the cancellation fee!

Late Arrivals: If you arrive late for your appointment, your session may be shortened in order to accommodate the clients whos' appointment precedes yours. Depending on time requirements for your service it may not be feasible and you will need to reschedule. 

Pre-Paid Packages: Pre paid services are  NON-REFUNDABLE.  Upon purchase of a package for services you are committing to the series of treatments varying from weekly to monthly intervals and will not be permitted a refund.  In certain circumstances, at the discretion of the owner, there may be provisions to apply funds to a different service if you become unable to receive the treatment purchased due to a medical condition however, proof may be requested. Pre paid services give your the advantage of discounted rates.

Credit Card Policy: All services require a credit card to guarantee an appointment.  All bookings are to be made online for accuracy of documentation, charting and communication.  Credit cards will be charged in the event of a missed appointment falling into the cancellation policy.  If you are participating in a payment plan, your card will be charged according to the terms in your quoted agreement. Payments will be taken in clinic with your card present unless you agree to the card on file being charged at the time of your appointment.  You will not be billed unless there is a cancellation OR no-show. Upon checkout, you may choose to pay with any other accepted methods of payment (Debit, Visa, MasterCard, Amex, or Cash).

Satisfaction Guaranteed:  We strive to provide the best customer service and satisfaction with all treatments provided. If you are unhappy with your treatment, please bring it to the attention of the owner immediately.  We would appreciate the opportunity to address your concerns immediately.  You may be eligible to receive a follow-up complimentary service for us to have the chance to remedy your concern. We do not offer refunds for treatments or packages. We ask that you voice your concerns directly with us so we can remedy your concerns.

Gift Certificates (e-cards & paper GC)

1. All Gift Certificate purchases are non-refundable and not redeemable for Cash
2. Use of gift certificates sold at a discounted price cannot be combined with any other promos or discounts
3. Gratuities are not included in the purchase price
4. All gift certificates sold during Gift Certificate Promotional Sales will expire as indicated on the gift certificate. Some exceptions may apply at the discretion of the owner.

Prices Subject to Change: We are constantly updating and expanding our services and strive to keep our website and menu prices updated. Please be advised that prices and services are subject to change without notice.

Product Refunds: Radiance Laser Clinic may accept the product for an exchange or store credit only. Opened or used items are not eligible for return/exchange unless they caused a reaction*.